Contact information
CONTACT INFORMATION
Business details
Paws & Moore is operated by:
Lewis Moore
Sole trader trading as Paws & Moore
Trading name: Paws & Moore
Legal status: Sole trader
Additional trading and banking name: Moore Group
Moore Group is an additional trading and administrative name used by Lewis Moore. It is not a separate limited company or separate legal entity.
Website: www.pawsandmoore.uk
Customer-service email: info.pawsandmoore@gmail.com
Business correspondence address:
Lewis Moore trading as Paws & Moore
100 Branstree Road
Blackpool
FY4 4UH
United Kingdom
Customer support
For questions concerning products, orders, delivery, cancellations, returns, refunds, privacy or other website matters, please email:
Please include your order number where your enquiry concerns an existing purchase.
We aim to respond to customer enquiries within two business days. Responses may take longer during weekends, public holidays and unusually busy periods.
This target response time does not limit any statutory deadline or right, including rights relating to cancellation notices, faulty goods, refunds, delivery or complaints.
Returns and return instructions
Please contact us before sending a product back where reasonably practicable so that we can provide the correct return address and instructions for the particular order.
Products may be fulfilled from different locations. The correct return address may therefore differ from:
- our business correspondence address;
- the address printed on the parcel; or
- the address of a product supplier or fulfilment partner.
Please do not automatically return products to those addresses.
Contacting us before returning a product is an administrative request only. It is not a condition of exercising a statutory right to cancel, reject or obtain a remedy for faulty, damaged, incorrect or misdescribed goods. We will not refuse or invalidate a lawful return solely because you did not obtain prior return instructions.
For a UK statutory cancellation, you may notify us by sending a clear statement that you wish to cancel to:
You do not have to use particular wording or obtain prior authorisation to give a valid cancellation notice. The applicable cancellation, return and refund periods are explained in our Return and Refund Policy.
Where a product is returned without prior contact, it may be delayed if it is sent to an incorrect address. We will take reasonable steps to locate and process the return once it reaches us or the relevant fulfilment location.
For further information, please see the Return and Refund Policy and Terms of Service.
Telephone support
No customer telephone service is currently available.
Customer-support, cancellation, return, refund and privacy enquiries should be sent to: